Frequently Asked Questions
Everything you need to know about our anti-theft gear and services.
What makes Pacsafe bags different from regular backpacks?
Our products feature proprietary anti-theft technology, including eXomesh slashguards, RFIDsafe blocking pockets, and patented locking systems designed to keep your valuables secure in any environment.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your gear ready for an upcoming trip sooner.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Do Pacsafe products come with a warranty?
Yes, we offer a 2-year limited warranty on our bags and a 1-year warranty on accessories, covering any defects in materials or craftsmanship.
How do I clean my Pacsafe bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this can damage the internal anti-theft mesh and coatings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.